Frequently Asked Questions

How do I book?

You can Contact Mazz's Bouncy Castles and speak to our bookings team.

Do you send a booking confirmation?

Yes, once you have made your booking, we will send you a confirmation email with your booking reference, all the details of your booking and any additional information or documentation you require. If i appears wrong please Contact Mazz's Bouncy Castles

How do I pay?

If you have chosen to pay by cash or card on delivery then payment is required in full on delivery. You can also pay via PayPal or Bank Transfer. We can also invoice for advance payment.

What are your delivery times?

In the Summer We deliver and set up our units between 8 am and 11 am and collect after 4 pm. Overnight hire is also available on most items. We can also arrange specific delivery times for corporate venues, fun days, schools, community centres and village halls. To do this, just put your required delivery and collection times in with you booking and we will try are best to accommodate.

How do I Cancel?

All cancellations and amendments must be done via email, if turn up and customer fault of not a suitable location / ground for inflatable to go then half of booking fee will be required to be paid.

How much does an inflatable or castle cost to run on electricity?

We only use the most economic blower fans (Gibbon). Each inflatable will use between £0.50 and £1 of electricity per day.

Are your bouncy castles safe?

Just like an MOT on a car, all equipment has to be tested annually by law. All our electrical equipment has been PAT tested annually and all bouncy castles are annually PIPA or RPII tested and meet British Standards.

What happens if it rains?

All our bouncy castles come with shower covers where stated and weatherproof electrics with RCD Circuit Breakers and are still able to be used in light rain. Of course, the equipment may become wet and slippery and then it is down to parental discretion as to whether the inflatable is deemed safe to use. Mazz's Bouncy Castles use the Met Office weather reports as an indication on forecasts. Should there be a Met Office Amber Alert warning for wind and rain, we can cancel prior to the morning of delivery,

Do I need to do anything before you arrive?

On the day of your product or inflatable arriving, please make sure we can gain access to the area in which the equipment is to be placed and that the area in which the inflatable is to be placed is clean, tidy and cleared. For example, cars, rubbish and bin bags must be moved or removed to avoid delays to both yourself and the next customer.

Can I hire your bouncy castles and inflatables and inflate them indoors?

Yes, we hire all of our inflatables and bouncy castles, A minimum 10ft ceiling height is needed for most of our smaller castles and 15ft for the slides.

Please feel free to Contact Mazz's Bouncy Castles with any further questions...